Log In to Your Dealer Portal and Reset Your Password

Audience: Dealer Owner: Support / Account Management Last updated: 2026-08-18 Related SOPs: dealer-portal-onboarding.md

What this is

This guide shows you how to sign in to your Dealer Portal, and how to reset your password if you’ve forgotten it. It covers every screen you’ll see — from the login page to creating a brand-new password.

What your customers will see

Not applicable for this procedure. Logging in and resetting your password are private actions — your customers won’t see anything different on your catalog.

🛡️ Don’t worry — Resetting your password does not change anything in your catalog, your products, your leads, or your website. It only updates your login credentials.

Before you start

• Your email address — The one you used when you claimed your portal account. If you’re not sure which email you used, check with your account manager.
• Your password — If you remember it, great! If not, this guide shows you exactly how to reset it.

💡 Tip — Bookmark productsync.io/login so you can find it easily next time.

What you need to do

Signing in

1. Go to productsync.io in any web browser (Chrome, Safari, Edge, Firefox — they all work).

   (screenshot pending: The ProductSync.io homepage) Figure 1 — The ProductSync.io homepage. Click “Dealer Login” in the top right.

   📸 Screenshot needed — 01-homepage.png Capture the ProductSync.io homepage showing the navigation bar with the “Dealer Login” button highlighted in the top right corner.

2. Click “Dealer Login” in the top-right corner of the page. You’ll be taken to the login screen.

3. You’ll see the Dealer Login page with a 🏪 icon and the heading “Dealer Login.”

   Figure 2 — The Dealer Login page. Enter your email and password here.

4. Type your email address into the Email Address field.

5. Type your password into the Password field.

   💡 Tip — Click the 👁️ eye icon next to the password field to show what you’re typing. This helps avoid typos.

6. Click the “Sign In” button.

   • If you have one dealer portal, you’ll be taken straight to your Catalog page.
   • If you have more than one portal (for example, if you manage multiple locations), you’ll see a “Select Portal” page where you can choose which one to open.

   (screenshot pending: The Select Portal page) Figure 3 — If you have multiple portals, pick the one you want to open.

   📸 Screenshot needed — 03-select-portal.png Capture the productsync.io/select-portal page showing the 🏪 “Select Portal” heading, a list of 2–3 dealer portals (each with a company initial icon, company name, and slug), and the Sign Out button. Use demo data only.

⚠️ Important — If you see a red error message that says “Invalid login credentials”, double-check that your email and password are correct. Remember, passwords are case-sensitive — make sure Caps Lock is off.

Resetting a forgotten password

If you can’t remember your password, you can reset it in just a few steps. You’ll need access to the email inbox for the address you used to set up your account.

7. Go to productsync.io/login (the same login page from above).

8. Click “Forgot your password?” — it’s the link below the Sign In button.

   Figure 4 — Click “Forgot your password?” below the Sign In button.

9. You’ll land on the “Reset Password” page. You’ll see a 📧 icon and the heading “Reset Password” with the message “Enter your email and we’ll send you a password reset link.”

   Figure 5 — Enter your email to receive a reset link.

10. Type your email address into the Email Address field — use the same email you sign in with.

11. Click “Send Reset Link.” You’ll see a green confirmation message: ”✓ Reset link sent to your-email@example.com.”

    Figure 6 — You’ll see this confirmation after the reset email is sent.

12. Check your email inbox for a message with a password reset link. Click the link in the email. It will open a new browser tab.

    🤔 Don’t see the email? — Check your Spam or Junk folder. The email comes from our system and some email providers filter it. If you still don’t see it after a few minutes, go back to step 8 and try again.

13. You’ll land on the “Set New Password” page. You’ll see a 🔐 icon and the heading “Set New Password.”

    Figure 7 — Enter your new password on this page.

14. Type your new password in the New Password field. Your password must be at least 6 characters long. As you type, you’ll see a strength indicator:

    • ⚠ Too short — fewer than 6 characters (you won’t be able to submit)
    • 🔸 Acceptable — 6 to 9 characters
    • 🟢 Strong — 10 or more characters

15. Type the same password again in the Confirm Password field. You’ll see a ✓ Match indicator in green when both fields match.

16. Click “Update Password.” You’ll see a green confirmation: ”✓ Password updated! Please sign in with your new password.”

    Figure 8 — Your password has been updated. Click the button to go back to login.

17. Click “Back to Dealer Login” to return to the login page. Sign in with your email and your new password.

Signing out

18. To sign out, click the “Sign Out” button at the bottom of the sidebar on the left side of your portal. You’ll be returned to the login page.

    (screenshot pending: The Sign Out button in the sidebar) Figure 9 — The Sign Out button is at the bottom of the sidebar.

    📸 Screenshot needed — 09-sign-out.png Capture the lower portion of the dealer portal sidebar showing the Sign Out button, the light/dark mode toggle, and the notifications bell. Crop out the main content area.

Platform-specific tips

Not applicable for this procedure. Your Dealer Portal login works the same way in all browsers and on all devices (desktop, tablet, or phone).

If something doesn’t look right

🤔 “It says ‘Invalid login credentials’” Double-check your email and password. Passwords are case-sensitive — make sure Caps Lock is not on. If you’re sure they’re correct, try resetting your password using the steps above.

🤔 “I never received the password reset email” Check your Spam or Junk folder first. If it’s not there, wait 2–3 minutes and try sending the reset link again. Make sure you’re entering the exact email address you used when you first set up your account. If you’re still stuck, contact your account manager — they can reset your password for you from their side.

🤔 “The reset link says it’s expired or invalid” Reset links expire after a short period for security reasons. Simply go back to productsync.io/login, click “Forgot your password?”, and request a new one. Each link can only be used once.

🤔 “I don’t know which email I used to set up my account” Contact your account manager. They can look up which email address is associated with your portal and send you a fresh invitation if needed.

🤔 “I see ‘Account Suspended’ when I try to log in” This means your portal has been temporarily paused by an administrator. Reach out to your account manager for help — they can reactivate it.

You’re done when

✅ You’re done when — You can sign in at productsync.io/login with your email and password and see your Catalog page. If you reset your password, your new password works and you can sign in with it.

Completion checklist

• I can sign in at productsync.io/login with my email and password
• I can see my Catalog page (or Select Portal page if I have multiple portals) after signing in
• I know where the “Forgot your password?” link is (below the Sign In button)
• I know where the Sign Out button is (bottom of the sidebar)

Need a hand?

If you’re locked out or can’t reset your password, contact your account manager. They can reset your password directly from the Admin Portal, or send you a fresh invitation link if needed. We’re always happy to help!